Terms & Conditions
shopmirla.com is owned and operated by MIRLA FASHIONS - L.L.C - S.P.C (“MIRLA”, “we”, “us” or “our”), based in Abu Dhabi, United Arab Emirates.
These terms govern your use of our website and purchases made through it. Please read them before placing an order.
Nothing in these terms excludes or limits any consumer rights that cannot lawfully be excluded or limited.
Orders
All orders are subject to availability, payment authorisation and acceptance by MIRLA.
After placing an order, you will receive an email acknowledging receipt. This acknowledgement does not constitute acceptance of your order. Your order is accepted when we send confirmation that it has been dispatched.
MIRLA produces in limited quantities. We may limit quantities per customer or household and may decline or cancel an order where a piece is unavailable, a material pricing or description error has occurred, payment cannot be authorised, or there are reasonable concerns about fraud or unlawful activity.
If an item becomes unavailable or is significantly delayed, we will contact you using the details provided at checkout. We will not substitute an item or charge a revised price without your agreement.
If we cancel an item or an entire order after payment has been taken, the amount paid for the cancelled item or order, including any applicable delivery charges due for refund, will be refunded to the original payment method.
Please ensure that your contact, billing and delivery details are accurate when placing your order.
Pricing and payment
MIRLA’s base currency is UAE Dirhams (AED). Prices include VAT where applicable.
For convenience, the website may display estimated prices in other currencies. These conversions are indicative and may change with exchange rates. The final amount and transaction currency are shown at checkout before payment.
Where payment is processed in AED using a card denominated in another currency, your bank or payment provider may apply its own exchange rate and fees.
Available payment methods are displayed at checkout. Availability may depend on your device, location and payment provider. Cash on delivery, bank transfer and cheque are not accepted.
Payments are processed through our payment providers and are subject to authorisation and security checks. MIRLA does not store full payment card details.
You must be authorised to use the payment method provided. We may request reasonable verification before accepting or dispatching an order.
If we identify a material pricing error, we will contact you before proceeding. You may choose to continue at the correct price or cancel the affected item for a refund of any amount already paid.
Shipping and delivery
Orders are shipped by our delivery partner, with tracking and insurance until delivery to the address provided. Tracking details are sent by email after dispatch.
Shipping is complimentary on all orders within the United Arab Emirates.
Orders are dispatched within 3 business days, subject to stock availability, payment authorisation and order verification. Dispatch time is the time required to prepare and hand over your order to the carrier; it is not the delivery time.
Delivery timing depends on the destination and carrier. Any delivery estimates provided are estimates rather than guarantees. We will notify you of significant delays that become known to us.
International shipping charges are calculated at checkout and shown before payment. Where import duties, customs charges or local taxes are not included in the checkout total, these may be payable by the recipient.
If a shipment is refused, unclaimed or undeliverable because incorrect details were provided, reasonable and documented return shipping charges, duties or other costs may be deducted from any amount or store credit due, where permitted by applicable law. This does not apply where the issue is caused by MIRLA or where deduction would conflict with your statutory rights.
If an order is lost, damaged in transit or marked as delivered but has not been received, contact orders@shopmirla.com so we can investigate with the carrier.
Personal information used for delivery is handled in accordance with our Privacy Policy.
Returns and exchanges
You may request a change-of-mind return through your account on shopmirla.com within 14 days of delivery. If you cannot access your account or submit a request, contact orders@shopmirla.com within that period.
To qualify for a change-of-mind return, the piece must be:
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Unworn, unused and unaltered.
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In its original condition.
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Returned with all original packaging and tags attached.
Pieces altered or made to your specification are not eligible for change-of-mind returns. This does not affect your rights where a piece is damaged, defective or incorrect.
Once your return is approved, we will provide a prepaid return label and return instructions. Approved return shipping is complimentary. Please obtain approval before sending an item back so that we can identify and process it correctly.
Every returned piece is inspected. If a change-of-mind return does not meet the conditions above, we will explain the reason and contact you about returning the piece to you.
Approved change-of-mind returns are issued as MIRLA store credit, rather than refunded to the original payment method, except where a refund is required by applicable law.
To exchange a piece for another size or design, request a return and use the approved store credit to place a new order. Replacement sizes and designs are subject to availability and cannot be guaranteed.
Store credit
Store credit issued for an approved return is equal to the amount paid for the returned piece, subject to any permitted deductions explained in these terms.
Store credit is valid for 12 months from the date of issue and may be used only on shopmirla.com. Instructions for accessing and redeeming it will be provided when it is issued.
Store credit issued for returns cannot be purchased, transferred or exchanged for cash, except where required by applicable law.
If a new purchase exceeds the available credit, the remaining amount must be paid using a payment method available at checkout.
Return store credit is separate from a purchased MIRLA gift card.
Damaged, defective or incorrect pieces
If your order arrives damaged, defective or incorrect, contact orders@shopmirla.com as soon as possible, preferably within 14 days of delivery. Include your order number, a description of the issue and photographs where possible.
The 14-day reporting period does not limit any rights or remedies available under applicable law, including for defects discovered later.
MIRLA will arrange collection at no cost to you. Where the issue is confirmed, you may choose a replacement, a refund to your original payment method or store credit. Replacements are subject to availability.
A statutory refund will not be replaced with store credit without your agreement.
Refunds
Approved refunds are issued to the original payment method.
MIRLA processes approved refunds within 7 business days of approval. Your bank or payment provider may require additional time for the amount to appear in your account.
We will notify you when your refund has been processed. If it has not appeared after your payment provider’s stated processing period, contact orders@shopmirla.com.
Hand finishing and product appearance
MIRLA pieces feature hand-applied embellishment. Minor variations in placement, density and finish are natural characteristics of this work.
These characteristics do not exclude your rights where a piece is defective, materially different from its description or otherwise fails to meet applicable legal requirements.
We take reasonable care to represent our pieces accurately. Colours may appear differently depending on your screen and display settings.
Items used for styling in photographs are included only where expressly stated in the product description.
Cancellations
You may request cancellation within 24 hours of placing your order, provided it has not already been processed or dispatched.
Send your cancellation request to orders@shopmirla.com, including your order number. A request is not confirmed until MIRLA has acknowledged that the cancellation can be completed.
Approved cancellations are refunded to the original payment method. If your order has already been dispatched, the returns policy applies.
This policy does not limit any cancellation or refund rights available under applicable law.
Gift cards
MIRLA gift cards are delivered digitally and redeemed using a unique code on shopmirla.com.
Gift cards are valid for 12 months from the date of issue. They are non-refundable and cannot be exchanged for cash, except where required by applicable law.
A gift card may be given to its intended recipient but must not be resold. Keep the code secure, as anyone with access to it may be able to redeem it.
If a purchase exceeds the available gift-card balance, the difference must be paid using a payment method available at checkout. Any remaining balance may be used before the gift card expires.
If you experience a delivery or redemption issue, contact orders@shopmirla.com.
Website use and accounts
The website is intended for personal, non-commercial use by individuals aged 18 or over.
You must not misuse the website, attempt unauthorised access, introduce malicious software or use it for fraudulent or unlawful activity.
If you create an account, keep your login details secure and notify us promptly if you suspect unauthorised access.
We take reasonable steps to maintain the website’s security and availability, but access may occasionally be interrupted for maintenance, technical issues or circumstances outside our reasonable control.
We may correct errors in product information and update website content. Material errors affecting an order will be handled as described in the Orders and Pricing and payment sections.
We may suspend access where we reasonably believe an account is being used fraudulently or in breach of these terms. This does not remove our obligations concerning existing orders or your statutory rights.
Liability
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded or limited.
MIRLA remains responsible for its obligations under applicable consumer protection law, including obligations concerning the supply of goods, defects and refunds.
To the extent permitted by applicable law, MIRLA is not responsible for business losses arising from commercial use of this website or its products.
Where circumstances outside our reasonable control affect an order, we will take reasonable steps to reduce the impact and communicate with you. This does not remove any cancellation or refund rights available to you under applicable law.
Copyright and intellectual property
The website’s text, photography, images, graphics, designs, logos and trademarks belong to MIRLA or its licensors.
Except for personal, non-commercial use or as otherwise permitted by law, you may not reproduce, distribute, modify or commercially use these materials without prior written permission.
Privacy
Your personal information is handled in accordance with MIRLA’s Privacy Policy, which explains how information is collected, used, shared and protected.
Changes to these terms
We may update these terms from time to time. Updated terms apply from publication.
The version in effect when you place your order applies to that order, unless a change is required by law or otherwise agreed with you.
Governing law and jurisdiction
MIRLA’s country of domicile is the United Arab Emirates.
These terms are governed by the laws of the United Arab Emirates. Disputes are subject to the jurisdiction of the competent UAE courts, without affecting any mandatory consumer rights or jurisdiction rules that apply.
MIRLA does not supply goods where doing so would breach applicable sanctions or trade restrictions.
Contact
MIRLA FASHIONS - L.L.C - S.P.C
Abu Dhabi, United Arab Emirates
General enquiries: info@shopmirla.com
Orders, returns and cancellations: orders@shopmirla.com
For questions or complaints concerning an order, please include your order number so we can assist you.