Privacy Policy

MIRLA FASHIONS - L.L.C - S.P.C (“MIRLA”, “we”, “us” or “our”) is responsible for the personal information collected through shopmirla.com.

This policy explains how we collect, use and share personal information when you browse our website, make a purchase, contact us or subscribe to our communications.

Information we collect

Depending on how you interact with MIRLA, we may collect:

• Your name, email address and telephone number.

• Your billing and delivery addresses.

• Order details, payment status and transaction references.

• Account information and purchase or return history.

• Information you provide through contact forms, emails or return requests.

• Marketing preferences and consent choices.

• Technical information, including your IP address, browser, device information and interactions with the website.

Please provide only the information needed for your enquiry. Do not send payment card details or sensitive personal information through our contact form or email.

How we use your information

We use personal information to:

• Process orders and confirm payments.

• Deliver purchases and provide order updates.

• Manage accounts, returns, refunds and customer enquiries.

• Detect and prevent fraud or misuse.

• Maintain and improve the website.

• Send marketing communications where you have agreed to receive them.

• Meet applicable accounting, recordkeeping and legal obligations.

Where consent is required, we request it before carrying out the relevant activity. You may withdraw your consent, without affecting processing that took place before withdrawal.

Payments

Payments are handled through the payment providers available at checkout.

MIRLA does not store full payment card numbers or card security codes. We may receive information such as payment confirmation, transaction references and fraud-screening results to process and verify your order.

Payment providers handle information under their own privacy policies and applicable obligations.

Who we share information with

We share information where needed to operate the store and fulfil your requests. Recipients may include:

• Shopify, which provides our ecommerce platform and supports orders and customer accounts.

• Payment providers, which process payments, refunds and security checks.

• Delivery partners, which deliver orders and handle approved returns.

• Email and customer-support providers, which help us send communications and respond to enquiries.

• Technology, analytics and advertising providers, where their services are enabled and subject to applicable consent requirements.

• Professional advisers or authorities, where necessary to meet legal obligations, resolve disputes or protect against fraud.

We do not sell your personal information.

Cookies and similar technologies

The website uses cookies and similar technologies to support functions such as keeping items in your cart, maintaining sessions and remembering preferences.

Depending on the services enabled, additional technologies may be used to measure website activity or support advertising. Where applicable law requires consent for these technologies, that consent must be obtained before they are used.

You can manage cookies through your browser settings and through any privacy controls made available on the website. Blocking some cookies may affect website functionality.

Marketing communications

If you subscribe to MIRLA’s marketing communications, we use your contact details to send updates about our pieces, collections and brand.

You can unsubscribe using the link in our marketing emails or by contacting info@shopmirla.com.

Unsubscribing from marketing does not stop essential communications about an order, return or customer-service request.

International processing

Our service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we take steps to apply the safeguards required by applicable law, including appropriate contractual arrangements where required.

How long we keep information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling returns, maintaining records and resolving disputes.

Some information must be retained to meet legal, tax or accounting requirements.

When information is no longer needed, we take steps to delete it or anonymise it, subject to applicable retention obligations.

Your privacy rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of or a copy of your personal information. You may also have rights to restrict or object to certain processing and to withdraw consent.

To make a request, contact info@shopmirla.com.

We may need to verify your identity before responding. We will handle requests within the timeframes required by applicable law.

Some requests may be subject to exceptions, including where information must be retained for legal obligations or ongoing disputes.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No website or transmission method can be guaranteed completely secure. Please keep your account access details confidential and notify us if you suspect unauthorised use.

Children

Our website is intended for adults aged 18 or over. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to MIRLA, contact info@shopmirla.com so we can investigate and take appropriate action.

Third-party websites

Our website may link to third-party websites or services, including social media platforms. Their handling of personal information is governed by their own privacy policies.

Changes to this policy

We may update this policy to reflect changes in our services, practices or legal obligations.

The current version will be published on this page. Where required, we will provide additional notice or request consent for material changes.

Contact and complaints

For privacy questions, requests or complaints, contact:

MIRLA FASHIONS - L.L.C - S.P.C

Abu Dhabi, United Arab Emirates

Privacy and general enquiries: info@shopmirla.com

Orders and returns: orders@shopmirla.com

You may also raise a complaint with the competent data-protection authority where applicable.