When something isn't right.

Returns & Exchange

Returns

You have 14 days from delivery to request a return.

01

Requesting a return

Start with your account.

Returns must be requested through your account on shopmirla.com within 14 days of delivery.

MIRLA reviews each request. Once approved, a prepaid DHL return label is issued and return shipping is complimentary.

Returns sent without an approved request cannot be accepted.

02

The piece

Returned as it arrived.

To be eligible for return, your MIRLA piece must be:

  • Unworn, unused and unaltered
  • In its original condition, with all packaging and tags attached

Every returned piece is inspected on receipt. Where a return does not meet these conditions, it will be sent back to you.

Pieces altered or made to your specification are not eligible for return unless confirmed to be defective.

03

Store credit

Credit for your next piece.

Approved change-of-mind returns are issued as MIRLA store credit rather than refunded to the original payment method.

Store credit is issued as a unique code equal in value to the returned piece and is valid for 12 months from issue on shopmirla.com.

It is non-transferable and cannot be exchanged for cash. Where a new purchase exceeds the available balance, the difference may be paid using an accepted payment method.

04

Damaged, defective or incorrect

We'll make it right.

Every piece is inspected before dispatch.

If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery, quoting your order number and describing the issue. Please include photographs where possible.

MIRLA will arrange collection at no cost to you. Where the issue is confirmed, you may choose a replacement, a refund to your original payment method, or store credit.

Refunds are processed within 7 business days, depending on your payment provider.

orders@shopmirla.com
05

Cancellations

Before it leaves us.

An order may be cancelled within 24 hours of placement, provided it has not been processed or dispatched.

Approved cancellations are refunded to the original payment method. Once dispatched, the standard returns process applies.

06

Using your credit

Valid for 12 months.

Your store credit is valid for 12 months from issue and can be used on shopmirla.com only.

Your available balance is visible in your account.

Store credit is non-transferable, cannot be purchased and cannot be exchanged for cash.

Hand finishing

Variation is part of the work.

MIRLA pieces carry hand-applied embellishment. Variation in placement, density and finish between pieces is a property of the work rather than a fault, and is not grounds for return as defective.

Colour renders differently across screens. MIRLA takes reasonable care over image accuracy but cannot guarantee an exact match to the cloth.