FAQs

MIRLA offers complimentary shipping within the United Arab Emirates. International shipping is available to the destinations supported at checkout, with charges shown before payment.

Orders are dispatched within 3 business days, subject to availability, payment authorisation and order verification. Delivery time depends on your destination. International orders may be subject to import duties and local taxes.

Once your order has been dispatched, you will receive an email with your DHL tracking details.

For help with your delivery, contact orders@shopmirla.com and include your order number.

Available payment methods are shown at checkout. Cash on delivery, bank transfer and cheque are not accepted.

MIRLA’s base currency is UAE Dirhams (AED). Prices displayed in other currencies are indicative conversions. The final amount and payment currency are shown at checkout before you pay. Your bank may apply currency conversion fees.

You may request a return through your MIRLA account within 14 days of delivery. If you need help submitting a request, contact orders@shopmirla.com.

For change-of-mind returns, pieces must be unworn, unused and unaltered, with their original packaging and tags attached. Once approved, return shipping is complimentary.

Approved change-of-mind returns are issued as MIRLA store credit, valid for 12 months. To choose another size or design, use your credit to place a new order, subject to availability.

If your piece arrives damaged, defective or incorrect, contact us so we can arrange a resolution. This policy does not affect your statutory rights.

You may request cancellation within 24 hours of placing your order, provided it has not already been processed or dispatched.

Email orders@shopmirla.com with your order number. Your cancellation is confirmed once MIRLA acknowledges it, and approved cancellations are refunded to the original payment method.

If your order has already been dispatched, our returns policy applies.